Sellr Blog

Improve Customer Support With Olark Live Chat

By Adam  |  8 Jul 2015 15:00:00

The satisfaction of your customers is key with any business, and while there may be less direct interaction with the customers when you are running an eCommerce website, you still need to be sure that they're as happy as possible. There are lots of ways to keep your customers happy; accepting a large number of payment options, having a simple to follow website design, offering discount codes and many others. Something which it is important to get right is customer service; you might have your phone and email address listed on a 'Contact' page, but will that be enough? A lot of people feel uncomfortable about phoning customer support lines and emails take time, what will they do if they have a pressing matter? Well, this is where a service called Olark might be of interest to you.

 

Olark provides you with an easy to use chat box which customers can use to write in to ask you about any problems or questions that they might have. On your end you'll be able to see what pages the customers have been looking at and what items are in their basket to help you to get an idea of what problems they might encounter if they start to talk to you. Then if and when the customer does have an issue you can give them the resolution instantly! Without Olark's live chat, it's possible that they'd just abandon their purchase at that point. They might even never come back because they'd remember the site as difficult to use! Furthermore, if you begin to realise that you are regularly having Olark chats about a certain thing then that could mean that you need to make changes to your website. This regular, easy interaction with customers will help you to get a good idea of how people are interacting with your website which can be a good way for you to learn about the flaws in your designs.

 

There are various pricing options for Olark and you can pay more or less depending on what you need. If you're a small business you can set it up so that you have a single live chat operator, if you're a bigger business you can set up to twenty-five operators. Of course, payments vary depending on the package you want to go for, but if you're not really sure if Olark is for you, why not try a free trial? It could be the thing that shows you just how beneficial Olark can be for your business!

 

So sign up to Olark right away, and try out their free trial. Speaking of free things: if you don't have your own eCommerce site yet, sign up for Sellr now, which is also free to use!

 

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Angus
Sellr Marketing Expert
Adam
Sellr Content Expert
Simon
Ecommerce Expert
James
Email Marketing Wizard
Georgina
Equestrian Specialist
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